Shipping & Delivery Policy

Evans Appliances

At Evans Appliances, we aim to provide a reliable, efficient and professional delivery service for all our customers. As a family-run business with over 50 years of experience, we understand the importance of receiving your appliances safely and promptly.

Our delivery services vary depending on the product purchased, delivery location, stock availability and whether the order is fulfilled by our own delivery team, a third-party courier or directly by a manufacturer or supplier.

Please read the following information carefully before placing your order.

1. Local Deliveries – ME Postcode Area

Evans Appliances offers local delivery throughout the ME postcode area for a standard charge of £20.00, where delivery is carried out by our own experienced delivery team.

Once an order has been placed, a member of our team will contact you to arrange a suitable delivery date, discuss any accessibility requirements and confirm whether additional services are required, such as installation, disconnection or removal and disposal of an existing appliance.

Where available, we will provide an AM or PM delivery slot. On the day of delivery, we aim to send a text message notification to the nominated mobile number when our delivery team is on its way.

Please note:

• The standard local delivery charge does not include installation, disconnection or disposal unless expressly stated.

• Certain products, including selected commercial appliances, may qualify for free delivery when dispatched directly from our suppliers.

• Delivery arrangements and charges may vary depending on the product, delivery method and any additional services requested.

• Delivery to properties with restricted access or unusual delivery requirements may require additional arrangements and charges, which will be agreed in advance.

2. Nationwide Deliveries – Outside the ME Postcode Area

Evans Appliances offers delivery to addresses across mainland UK, subject to product availability, courier coverage and accessibility.

Delivery charges outside the ME postcode area vary depending on the delivery postcode, appliance dimensions, weight, product type and delivery service required.

Certain products may qualify for free delivery, particularly commercial appliances dispatched directly from our manufacturers or suppliers.

Where a delivery charge applies, this will be displayed at checkout or communicated and agreed before the order is accepted.

Deliveries outside our local area are generally carried out by third-party courier companies on a kerbside delivery basis, unless otherwise stated.

Kerbside delivery means goods will be delivered to the nearest safe and reasonably accessible point at the delivery address. This does not automatically include carrying appliances inside the property, upstairs, through restricted entrances or to a specific room.

Installation, disconnection, unpacking and disposal services are not included with third-party courier deliveries unless expressly agreed.

For certain locations, including remote or offshore areas, delivery may be unavailable or subject to additional charges. Please contact us before ordering if you are unsure.

3. Supplier-Direct & Commercial Appliance Deliveries

Certain appliances, particularly commercial and specialist products, may be dispatched directly from the manufacturer, distributor or supplier.

These deliveries are subject to the supplier's delivery arrangements, stock availability, transport schedules and applicable delivery restrictions.

Some supplier-direct products qualify for free delivery, while others may incur a charge depending on the delivery location and service required.

Unless otherwise expressly agreed, supplier-direct deliveries may be made on a kerbside basis and may not include installation, positioning, unpacking or removal of packaging.

Where products are dispatched directly from suppliers, delivery notifications, tracking information and timescales may be provided by the supplier or their appointed courier.

Evans Appliances will endeavour to assist with delivery enquiries and resolve any issues arising during the delivery process.

4. Delivery Timescales

At Evans Appliances, we aim to deliver orders as quickly as reasonably possible.

For products held in stock, we can often arrange delivery within 24 hours, subject to delivery location, availability and scheduling.

Where products need to be ordered from a manufacturer or supplier, delivery can usually be arranged within 2–5 working days, subject to stock availability.

These timescales are estimates rather than guaranteed delivery commitments unless a specific delivery date has been expressly agreed.

Delivery may be affected by circumstances including:

• Manufacturer or supplier delays

• Stock shortages or unexpected availability changes

• Courier or transport disruption

• Adverse weather conditions

• Vehicle breakdowns, traffic restrictions or road closures

• Public holidays and other circumstances beyond our reasonable control

Where a delay occurs, we will endeavour to keep customers informed and provide an updated estimated delivery date.

Where a delivery deadline has been expressly agreed, or statutory delivery rights apply, those rights will be respected.

Unless otherwise agreed, consumer orders will be delivered within the period required by applicable UK consumer law.

5. Delivery Access & Property Requirements

It is the customer's responsibility to provide accurate delivery information and inform Evans Appliances of any known restrictions or difficulties that may affect delivery.

Customers should ensure that the appliance can reasonably be accommodated at the delivery address, taking into consideration:

• Doorway, corridor and staircase dimensions

• Narrow entrances, gates and restricted access routes

• Steps, uneven surfaces and changes in floor level

• Parking restrictions and vehicle access

• Lifts, communal entrances and apartment buildings

• Any other obstacles that may prevent safe delivery

Customers are responsible for checking that the appliance dimensions are suitable for their intended location and access route before purchasing.

Our delivery team and appointed couriers reserve the right to decline any delivery manoeuvre that they reasonably consider unsafe or likely to cause injury or damage.

Where delivery cannot be completed due to inaccurate information, insufficient access or circumstances within the customer's reasonable control, additional delivery or reattempt charges may apply, provided these are reasonable, lawful and communicated before being incurred.

Evans Appliances cannot guarantee that appliances will be carried through entrances or positioned in locations where safe access cannot reasonably be achieved.

Nothing in this section excludes liability for damage caused by our negligence or affects statutory consumer rights.

6. Failed Deliveries & Rearrangement

We kindly ask customers to ensure that someone is available to accept delivery on the agreed date.

Where a delivery attempt is unsuccessful due to circumstances within the customer's control, including an incorrect address, failure to provide agreed access or nobody being available to receive the goods, a further delivery charge may apply.

Any additional charge will reflect reasonable costs incurred in arranging the unsuccessful delivery and subsequent reattempt.

Where a delivery is unsuccessful due to an error by Evans Appliances or our appointed delivery provider, customers will not be charged for a replacement delivery attempt.

If you need to rearrange a delivery, please contact us as early as possible so that we can assist.

Changes requested after goods have been dispatched may be subject to additional transport costs where legally permitted and agreed.

7. Delivery Inspection, Damage & Missing Items

We take care to ensure that appliances are dispatched and delivered in good condition.

We recommend that customers inspect the outer packaging and, where reasonably possible, the appliance itself upon delivery.

If any visible damage is identified, please notify the delivery driver and contact Evans Appliances as soon as reasonably possible.

Where practical, photographs of the packaging, appliance and any damage will help us investigate and resolve the issue more efficiently.

If an item arrives damaged, incomplete or incorrect, please contact us promptly on 01634 847473 or email sales@evansappliances.com.

Signing for a delivery does not remove your statutory rights if damage or a fault is subsequently discovered.

For consumer purchases, responsibility for goods during delivery remains with Evans Appliances until the goods come into the physical possession of the customer or a person nominated by them, except where the customer independently arranges a carrier not offered by Evans Appliances, in which case different statutory rules may apply.

For business-to-business purchases, any separately agreed contractual terms concerning delivery, inspection and transfer of risk may apply.

8. Installation, Disconnection & Disposal Services

Evans Appliances offers additional installation, disconnection and disposal services for selected products and delivery locations.

These services are subject to availability, product suitability, safe working conditions and any applicable technical or regulatory requirements.

Installation charges are separate from delivery charges unless expressly included in the quotation or order confirmation.

Customers must ensure that suitable electrical, plumbing, drainage, ventilation or other necessary connections are available and comply with applicable safety requirements.

Our engineers and delivery personnel reserve the right to decline installation work where existing connections, appliances or site conditions are considered unsafe, unsuitable or non-compliant.

Where installation cannot be completed due to unsuitable existing connections or circumstances outside our control, we will explain the issue and discuss the available options. Any charge for work already reasonably undertaken will be subject to the agreed service terms and applicable consumer rights.

Additional work or materials will not be supplied at an additional charge without the customer's agreement.

9. Property Damage & Delivery Safety

Our delivery teams take reasonable care when handling and transporting appliances.

Customers are asked to ensure that access routes are clear and that any particularly vulnerable flooring, fixtures or furnishings are brought to our attention before delivery.

Where appropriate, customers may wish to arrange suitable protection for delicate flooring or surfaces.

Evans Appliances and its delivery partners may decline to undertake manoeuvres that present an unreasonable risk of damage or injury.

We are not responsible for pre-existing damage or damage caused solely by unsafe conditions or inaccurate information supplied by the customer.

However, nothing in this policy excludes or restricts liability for damage caused by negligence or any other liability that cannot lawfully be excluded.

10. Stock Availability & Order Acceptance

All products are offered subject to availability.

Although we make every effort to maintain accurate stock information, occasional discrepancies may arise due to supplier stock changes, simultaneous sales, discontinued products or administrative errors.

If a product becomes unavailable after an order has been placed, we will contact the customer to discuss the available options, which may include an alternative product, a revised delivery date or cancellation with a refund.

Evans Appliances reserves the right to refuse an order before a binding contract has been formed.

Where an accepted order cannot be fulfilled, any cancellation by Evans Appliances will be subject to the terms of the contract and applicable consumer law. Where a refund is due, it will be issued in accordance with the customer's legal rights.

We will not substitute an alternative product without the customer's agreement.

11. Delivery Charges, VAT & Additional Costs

Delivery charges are determined by the product purchased, delivery location and fulfilment method.

Some products qualify for free delivery, while others are subject to local delivery, courier or specialist transport charges.

Where applicable, delivery charges will be clearly displayed at checkout or confirmed and agreed before the order is accepted.

Any additional delivery or specialist handling charges that cannot reasonably be calculated in advance will be identified before the customer becomes contractually bound.

All prices quoted to consumers include VAT at the applicable UK rate, currently 20% for standard-rated goods, unless otherwise clearly stated and legally permitted.

Delivery charges are additional to advertised product prices unless expressly included.

No additional delivery charges will be imposed after a binding order has been accepted without the customer's agreement, except where a lawful and applicable contractual provision permits them.

12. Cancellations, Returns & Delivery Refunds

Customers wishing to cancel or return an order should contact Evans Appliances as soon as possible.

For eligible consumer purchases made online or at a distance, customers generally have a statutory 14-day cancellation period following receipt of the goods, subject to applicable exceptions.

Where the statutory cancellation right applies, refunds of standard outbound delivery charges will be made in accordance with UK consumer law. Additional charges for an expressly selected premium delivery service may not be refundable beyond the standard delivery amount.

Customers may be responsible for the direct cost of returning unwanted goods following a change-of-mind cancellation, where permitted by law and where the required information about return costs has been provided before purchase.

For large or bulky appliances that cannot normally be returned by post, relevant return cost information must be provided before the customer becomes bound by the contract.

Where goods are faulty, damaged, incorrectly supplied or otherwise do not conform to the contract, customers retain their statutory remedies, including applicable rights relating to return and collection costs.

Commercial purchases made wholly or mainly for business purposes may be subject to different cancellation and return terms, where lawfully agreed.

Please refer to our separate Refund & Returns Policy for further information.

13. Circumstances Beyond Our Reasonable Control

Evans Appliances will make reasonable efforts to fulfil all delivery commitments.

However, circumstances may occasionally arise beyond our reasonable control, including severe weather, transport disruption, industrial action, supplier failures or other unexpected events.

Where such circumstances affect delivery, we will take reasonable steps to minimise disruption and communicate revised arrangements.

We will not be responsible for losses arising solely from delays beyond our reasonable control to the extent permitted by law, but this does not affect any statutory rights, agreed essential delivery deadlines or liabilities that cannot legally be excluded.

We recommend that customers avoid arranging third-party installation work, contractors or other time-sensitive services until a suitable delivery date has been confirmed.

14. General Terms & Statutory Rights

Evans Appliances reserves the right to amend its delivery services, geographical coverage, charges and shipping policy from time to time.

Any changes will apply to future orders and will not retrospectively alter the terms of an existing contract without agreement.

Delivery arrangements may vary according to product type, location and the services agreed at the time of purchase.

Nothing in this policy is intended to exclude, restrict or override any rights or remedies available to consumers under applicable UK law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Where any provision of this policy conflicts with mandatory consumer law, the applicable statutory provisions will take precedence.

15. Contact Us

If you have any questions regarding delivery charges, timescales, accessibility, installation or additional services, please contact our team before placing your order.

Evans Appliances

Telephone: 01634 847473

Email: sales@evansappliances.com

Website: www.evansappliances.com

Our team will be happy to assist and help arrange the most suitable delivery option for your order.

Thank you for choosing Evans Appliances, a family-run business proudly serving customers for over 50 years.